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Posts Categorized: Store Operations

July 12: The TMX Finance® Family’s National Hiring Day!

July 12: The TMX Finance® Family’s National Hiring Day!

Submitted by: Amanda Barnes, Director of Talent Acquisition, Store Operations, and Heather Sueirro, Talent Strategy Manager 2018 has been an exciting year for the TMX Finance® Family of Companies! From a Talent Acquisition standpoint, we revamped our standard method of hosting interview days by introducing open interviews in every store, on every Thursday, across the nation. And so Career Nights were born, because that’s what they represent—a night to jumpstart your new career by learning more about our work family. Excitingly, for the first time ever, we are now able to provide on-the-spot contingent job offers to qualifying Customer Service …

Corporate New Hire Program

Corporate New Hire Program

Submitted by: Caitlyn Fahey, Executive Assistant of Shared Services – Dallas On Monday April 16th, I was able to visit one of our TitleMax stores in Carrollton, Texas as part of the New Hire Program to observe store operations. As a corporate employee, I really wanted to see the front-line processes of our organization and learn about the day-to-day store activities. Throughout the visit, I was able to see the customer onboarding process, vehicle appraisals using the ACV tool, payment transactions, and collections activity. But, my biggest takeaway from my experience was the interactions and relationships between customers and store …

The Warm Winter Drive was a Success!

The Warm Winter Drive was a Success!

Submitted by: Maggie Yarbrough, Social Media and PR Strategist Throughout the month of February, we held our first Company-wide Warm Winter Clothing Drive. The clothing donated consisted of new and gently used blankets, coats, sweatshirts, hats, gloves, mittens, boots, and scarves. Thanks to the generous support of our customers, communities, and team members – we collected 11,925 items of clothing, totaling $111,895, and impacting around 549 charities. Our team really came together to make this initiative a huge success! Stores across the country held separate winter clothing drives for many years, which is why we decided it was time to …

Helping Fight Hunger One Can at a Time!

Helping Fight Hunger One Can at a Time!

Submitted by: Maggie Yarbrough, Social Media PR Strategist  The TMX Finance Family of Companies held its 4th Annual Company-wide food drive during   October and it was a resounding success! Thanks to the generous support of our customers, community partners, and team members- we collected 23 tons of food, which equates to 137,240 meals to support our neighbors in need! That’s a “ton” of meals! Together, we crushed last year’s totals making this initiative one for the books! Today, one in six people in America faces hunger while 49 million Americans struggle to put food on the table. Our food drive …

#DefineYourDrive- Determination

#DefineYourDrive- Determination

Roxanne Powell – TitleMax General Manager, Alabama I decided to join the Army National Guard after my sister deployed to Afghanistan. When I went to her deployment ceremony, I witnessed the selfless service of my sister and her brothers-and-sisters in arms. I saw the dedication and the comradery of soldiers that gave up their freedom to protect ours and that is what made me want to join. I joined because I wanted to serve my country, I wanted to do something to help others, and give back to my community. Joining the military is what has made me into the …

#DefineYourDrive- Passion

#DefineYourDrive- Passion

Submitted by: Kevin Godwin – District Director of Operations, Georgia I joined the Company in 2004 as a General Manager (“GM”). In just four years, I worked hard and was named a District Director of Operations (“DDO”) and four years later, I earned my next promotion to a Regional Director of Operations position, leading at the time, the largest region in the Company. However, two years later family issues led to me stepping back into a different role to be able to better assist my family. During that time, I buried one child, graduated another from college, and recently adopted …

The GMs Tell All: Fabiola Toscano

The GMs Tell All: Fabiola Toscano

We’re excited to launch a new video series based on our recent GM Town Hall Meetings. The internal Company videos are a compilation of several Town Hall style meetings our Company President, Otto Bielss, held virtually with our store operations team members across the country. The General Managers asked the questions and our leadership team was ready with the answers! These are unscripted meetings where our team members discuss their ideas, ask questions, or share concerns. Read about some of our team members who participated in the meetings as they share their experience. Submitted by: Fabiola Toscano, General Manager, Arleta …

The GMs Tell All: Matthew Fredrick

The GMs Tell All: Matthew Fredrick

We’re excited to launch a new video series based on our recent GM Town Hall Meetings. The internal Company videos are a compilation of several Town Hall style meetings our Company President, Otto Bielss, held virtually with our store operations team members across the country. The General Managers asked the questions and our leadership team was ready with the answers! These are unscripted meetings where our team members discuss their ideas, ask questions, or share concerns. Read about some of our team members who participated in the meetings as they share their experience. Submitted by: Matthew Fredrick, General Manager, Charleston, …

The GMs Tell All: Gregory Ludwig

The GMs Tell All: Gregory Ludwig

We’re excited to launch a new video series based on our recent GM Town Hall Meetings. The internal Company videos are a compilation of several Town Hall style meetings our Company President, Otto Bielss, held virtually with our store operations team members across the country. The General Managers asked the questions and our leadership team was ready with the answers! These are unscripted meetings where our team members discuss their ideas, ask questions, or share concerns. Read about some of our team members who participated in the meetings as they share their experience. Submitted by: Gregory Ludwig, General Manager, TM- …

The GMs Tell All: Andrew Hilsabeck

The GMs Tell All: Andrew Hilsabeck

We’re excited to launch a new video series based on our recent GM Town Hall Meetings. The internal Company videos are a compilation of several Town Hall style meetings our Company President, Otto Bielss, held virtually with our store operations team members across the country. The General Managers asked the questions and our leadership team was ready with the answers! These are unscripted meetings where our team members discuss their ideas, ask questions, or share concerns. Read about some of our team members who participated in the meetings as they share their experience. Submitted by: Andrew Hilsabeck, General Manager, Fredrickburg-2 …